I’m mildly irritated with EDF. They’re upholding their blue price promise by mailing me whenever another energy supplier provides a cheaper tariff. But they don’t actually say anything about the competing plan. I do appreciate that they’re in competition, but greater transparency would be a good thing.

Another irritation is their billing. Again, I receive an email when I have a new bill or, which is now the case, when my monthly payments will change. But they don’t say anything about the amount on the bill or how much my new payments will be. I have to log-on to see that. Surely they must know that I’ve long forgotten my user name and password.